Personalized Greeting and Hospitality Services
Does your Valet Parking and Hospitality provider believe that hotel parking systems can be operated in the same manner as parking systems for every other industry? At CitiPark, we know they cannot. We don’t take a “cookie-cutter” approach to providing excellent parking and meet-and-greet services for our hotel clients. Our Hospitality Services are designed to make your guests feel right at home, and increase the probability of high ratings and repeat stays.
CitiPark has a specifically designed division within our company that focuses on the unique needs of our hotel and lodging industry clients. This unit is trained to give special attention to the smallest of details and focus on 100% customer satisfaction by identifying and exceeding our customers’ needs. Our Hotel and Hospitality division services consider the different ways your guests may arrive at your location – by car, plane, bus, or train – and we create a custom solution that provides a first impression that is worthy of your brand and will set the tone for an enjoyable and positive stay no matter how your guests arrive.
Our parking management systems are best in class, and can provide personalized information about each guest. Our staff is trained to use that informaiton to personalize the parking experience for your guests. We offer systems that will recognize their car and allow us to address them by name! Each of your guests is treated with the utmost respect and made to feel as if they are the only guest staying at your location. Our valet staff is trained to care for your guests as if they were family, and handle their vehicles with the utmost of care!
CitiPark also offers branded shuttle service to accommodate guests who need to transfer from an airport or bus terminal or to take them between popular destinations, valet parking and parking facility management solutions that will set the tone for a stress-free stay, and hospitality services that are designed to make each of your guests feel special. We know that the front of the house operations have a significant impact on your guests’ overall impression of their stay, and we make sure they are impressed as soon as they arrive in the parking garage, valet stand, or front desk. At CitiPark, we make sure our services reflect well on your hotel!
We provide full-time contracted hospitality labor, with staff that is fully trained in five-star and AAA five-diamond quality standards, and CitiPark is certified by the American Hotel & Lodging Association and the National Parking Association.
Please contact a CitiPark representative to learn more.